FAQ

We are local to Miami and ship all of our products from Miami Beach!

Unfortunately, we do not accept returns. However, if you are not satisfied with your product, we do accept exchanges. You can email exchanges@shoptheoceanclub.com to request to exchange your product for a different style or size within 30 days of the product's delivery date.

Customers can cancel their order for a full refund as long as the product has not yet shipped. Customers should email info@shoptheoceanclub.com to request a cancellation. Typically, products ship 48 hours from the time of the order.

At this time, we only ship domestically within the United States.

All shipping is done through the United States Postal Service. Typically shipping is $7.00, but may increase for wholesale size orders.

We accept all major credit cards as well as PayPal.

Yes! We have our own Ocean Club Rewards Program. For every dollar spent, you earn 1 Palm Point. You can redeem 100 Palm Points for 10% off your entire cart, or save up 300 Palm Points for 50% off your entire cart.

Get 50 Palm Points right away just for signing up on our site!😀