Question 1

From where do you operate?

Accepted Answer

We are local to Miami and ship all of our products from Miami Beach!

Question 2

Do you accept returns/exchanges?

Accepted Answer

Unfortunately, we do not accept returns. However, if you are not satisfied with your product, we do accept exchanges. You can email exchanges@shoptheoceanclub.com to request to exchange your product for a different style or size within 30 days of the product's delivery date.

Question 3

Do you allow refunds for a change of mind? If so, how long do customers have to contact you?

Accepted Answer

Customers can cancel their order for a full refund as long as the product has not yet shipped. Customers should email info@shoptheoceanclub.com to request a cancellation. Typically, products ship 48 hours from the time of the order.

Question 4

Do you ship packages internationally?

Accepted Answer

At this time, we only ship domestically within the United States.

Question 5

How do you price shipping?

Accepted Answer

All shipping is done through the United States Postal Service. Typically shipping is $7.00, but may increase for wholesale size orders.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards as well as PayPal.

Question 7

Do you offer loyalty points?

Accepted Answer

Yes! We have our own Ocean Club Rewards Program. For every dollar spent, you earn 1 Palm Point. You can redeem 100 Palm Points for 10% off your entire cart, or save up 300 Palm Points for 50% off your entire cart.

Get 50 Palm Points right away just for signing up on our site!😀

FAQ